07815647892 | coaching@tomflowerscricketcoaching.com

TFCC

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  • Home
  • Coaching/booking
    • Club coaching and support
    • Easter / May Half Term 2021
    • Summer Camps 2021
    • Rutland Cricket Centre
    • Winter Academy 2021/22 >
      • Under 11s
      • Under 13s
      • Under 15s
    • One to One
    • Schools >
      • After school club bookings
      • Cricket coaching for schools
      • Sports coaching for schools
      • Coach Education & CPD
    • TFCC Elite residentials (inc DofE)
    • TF Tots
  • Other services
    • TFCC & D of E
    • Crickfest Tournaments
    • Online Analysis
    • Merchandise
    • Webinars
    • Own your own coaching business...
  • Buy your cricket kit here
    • Cricket Kit
    • TFCC Shop
  • About us
    • Meet the TFCC team
    • Our story
    • Testimonials
    • COVID-19
    • Venues
    • Latest news
    • Supporting Charities
    • Employment opportunities
  • Contact
    • Parents >
      • Venues
      • Safeguarding policy
      • Privacy Policy
      • Terms and Conditions
    • Contact us

Terms and Conditions

How do you pay?
You can pay via our website online booking option or directly via BACs. We also accept cheque payment, however this does not guarantee bookings due to timescale from depositing to clearing. Places are only ever guaranteed upon receipt of full payment prior to the course.

How much do training courses cost?
Costs for courses are clearly identified in the info and booking section of the website.
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What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather. 1:1 sessions will be rescheduled, whilst arrangements for team sessions are liaised between TFCC & the club depending on contractual obligations. 

Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund (minus a 30% cancellation fee). Cancellations made 14 days in advance will allow a full refund to be given. We offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.

Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge. Less than 10 days notice may be subject to our above cancellation policy. 

Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements

Coaches
All our Coaches are ECB Level 2 or above (or equivalent) and are members of the ECB Coaches association where applicable.

Timings , Drop off & Collection Procedure
The timings of courses are clear and will be shown in your confirmation email.  Early and late pick up for cricket camps is now available.  Parents are required to sign players in and out.

Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!

Changes to courses (inc Covid-19)
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.

Childcare Vouchers 
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports Camp provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Non Term Time Activities. 

Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to coaching@tomflowerscricketcoaching.com

All details of the above and more can be found in our updated privacy policy which can be accessed here.


Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing coaching@tomflowerscricketcoahing.com or by calling 07815647892.

Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses.

Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions

Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.







We are one of only 8 UK Development Hubs for the Root Academy

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For cricket kit we recommend using Bespoke Cricket   

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Part of our cricketing family

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t - 07815647892
e - coaching@tomflowerscricketcoaching.com
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