How do you pay?
You can pay via our website online booking option or directly via BACs. Bookings are only ever guaranteed upon receipt of full payment prior to the course.
How much do training courses cost?
Costs for courses are clearly identified in the info and booking section of the website.
What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather.
1:1 sessions will be rescheduled, whilst arrangements for club sessions are liaised between TFCC & the club depending on contractual obligations.
For summer camps, in the case of wet weather our highly experienced staff always provide alternative indoor cricket related activities at our venues. Please note we cannot offer cancellations, refunds or credit notes for wet weather summer camp days and it is accepted that you adhere to these terms upon booking with us.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund* (*minus a 30% cancellation fee- similarly refunds online may result in 3rd party processing fee charges so we recommend a credit on account to avoid these).
Cancellations made 14 days in advance will allow a full refund to be given without any cancellation fee applied minus any 3rd party processing fees if applicable,
We offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.
Please note - for Overseas trips or UK Residentials cancelled with less than 14 days notice, all deposits are non refundable as well as the direct cost of any pre-paid flights/accommodation, plus a 30% cancellation fee of the final full amount, which also includes any 3rd party processing fees.
Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge. Less than 10 days notice may be subject to our above cancellation policy at the discretion of the company.
You can pay via our website online booking option or directly via BACs. Bookings are only ever guaranteed upon receipt of full payment prior to the course.
How much do training courses cost?
Costs for courses are clearly identified in the info and booking section of the website.
What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather.
1:1 sessions will be rescheduled, whilst arrangements for club sessions are liaised between TFCC & the club depending on contractual obligations.
For summer camps, in the case of wet weather our highly experienced staff always provide alternative indoor cricket related activities at our venues. Please note we cannot offer cancellations, refunds or credit notes for wet weather summer camp days and it is accepted that you adhere to these terms upon booking with us.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund* (*minus a 30% cancellation fee- similarly refunds online may result in 3rd party processing fee charges so we recommend a credit on account to avoid these).
Cancellations made 14 days in advance will allow a full refund to be given without any cancellation fee applied minus any 3rd party processing fees if applicable,
We offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.
Please note - for Overseas trips or UK Residentials cancelled with less than 14 days notice, all deposits are non refundable as well as the direct cost of any pre-paid flights/accommodation, plus a 30% cancellation fee of the final full amount, which also includes any 3rd party processing fees.
Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge. Less than 10 days notice may be subject to our above cancellation policy at the discretion of the company.
Camp Booking Terms & Conditions
Camp Fees
Multi-day packages are discounted rates and are offered on the basis that all booked days are attended by the same participant.
Cancellations and Credit Notes
Should you cancel one or more days from a multi-day package, any credit issued will be recalculated based on the number of days actually attended at the applicable package rate.
Examples:
Under no circumstances will individual cancelled days from a discounted multi-day package be credited at the equivalent per-day discounted rate.
Credit Notes
Transfers
Multi-day package discounts are non-transferable.
Cancelled camp days:
Where days are cancelled, any credit note issued will be limited to the difference between the amount paid and the applicable price for the number of days attended.
General
By booking a camp place, parents/guardians acknowledge and accept these Terms & Conditions and understand that multi-day discounts apply only when all booked days are attended by the same participant within the same camp booking and cannot be transferred, exchanged or carried forward.
Camp Fees
- 1 Day Camp: £49.99
- 2 Day Camp Package: £89.99
- 3 Day Camp Package: £99.99
Multi-day packages are discounted rates and are offered on the basis that all booked days are attended by the same participant.
Cancellations and Credit Notes
Should you cancel one or more days from a multi-day package, any credit issued will be recalculated based on the number of days actually attended at the applicable package rate.
Examples:
- If you book a 3-day package (£99.99) and attend 2 days, the booking will revert to the 2-day package price (£89.99). A credit note of £10.00 will be issued.
- If you book a 3-day package (£99.99) and attend only 1 day, the booking will revert to the 1-day price (£49.99). A credit note of £50.00 will be issued.
- If you book a 2-day package (£89.99) and attend only 1 day, the booking will revert to the 1-day price (£49.99). A credit note of £40.00 will be issued.
Under no circumstances will individual cancelled days from a discounted multi-day package be credited at the equivalent per-day discounted rate.
Credit Notes
- Credit notes are valid for 12 months from the date of issue.
- Credit notes have no cash value and cannot be exchanged for a monetary refund.
- Credit notes may only be used by the original booking participant and are non-transferable.
Transfers
Multi-day package discounts are non-transferable.
Cancelled camp days:
- Cannot be transferred to another participant.
- Cannot be transferred to another date or future camp.
- Cannot be exchanged for additional camp days at the discounted package value.
Where days are cancelled, any credit note issued will be limited to the difference between the amount paid and the applicable price for the number of days attended.
General
By booking a camp place, parents/guardians acknowledge and accept these Terms & Conditions and understand that multi-day discounts apply only when all booked days are attended by the same participant within the same camp booking and cannot be transferred, exchanged or carried forward.
Covid Cancellation Policy
We understand that you may be hesitant to book your child’s place in the current climate. Please do not worry - In the event a Course cannot proceed due to any legal rules on numbers/sporting activity put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund.
If your child is unable to attend due to having symptoms of Covid-19 or is isolating, we will automatically apply a credit to your account valid for 12 months (or end of 2022 season) from the date on which the written confirmation is received.
We request the confirmation in writing via email to [email protected] along with evidence of a positive test.
Where a credit note for an alternative course/service isn't accepted by the customer , you have the right to a full refund, minus the 30% cancellation fee (detailed in above cancellation policy when booking).
Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are appropriately qualified, including ECB Level 2/3 and 4 coaches (or equivalent) and are members of the ECB Coaches association where applicable.
Timings , Drop off & Collection Procedure
The timings of courses are clear and will be shown in your confirmation email. Early and late pick up for cricket camps is now available. Parents are required to sign players in and out.
Late collection
All children MUST be collected by 4pm* unless having paid for late pick up prior. Your child will be looked after until you arrive, if you are likely to be delayed please notify staff via our switchboard 01572 359890. TFCC reserves the right to charge additional fees for late collection of children of £10.00 per child for every period of 15 minutes or part minutes that elapses after the appointed collection time to cover the additional staffing cost.
Upon booking you are agreeing to this protocol. If we have no contact from a parent/guardian by 4.30pm*, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late. Timings are subject to change. Parents will be made aware of timings upon making their booking and will receive email confirmation.
TFCC reserves the right to charge additional fees for late collection of children of £7.50 per child for every period of 15 minutes or part minutes that elapses after the appointed collection time to cover the additional staffing cost, which must be paid on collection to a TFCC Staff member.
*5 & 530pm for pre booked late pick ups
Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!
Changes to courses (inc Covid-19)
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports Camp provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Non Term Time Activities.
Gift Voucher
Gift vouchers are non transferrable for the service stated and must be used by expiration date shown. Vouchers are subject to fair usage policy, and may not be used more than once. Where applicable voucher number must also be quoted upon booking. TFCC reserve the right to cancel/void any vouchers that have been donated/provided for charitable purposes if it is suspected the user has taken advantage of the donation process.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to [email protected]
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing [email protected] or by calling 07815647892.
Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses.
Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
Credit Notes
Credit notes are valid for a maximum of 12 months from the issue date.
Exceptional Circumstances
We recognise that certain situations are beyond a family’s control. In the event of exceptional circumstances, we will offer flexibility up to & sometimes within the 14-day window cut-off of a course start date.
Exceptional circumstances may include:
In such cases, families may be offered:
Our Commitment
We are committed to operating with fairness, professionalism, and understanding, while maintaining the quality and structure of our courses. Early communication is always appreciated and gives us the best opportunity to support families in genuine situations of need.
Parent/Guardian Attendance
For insurance, safeguarding, and health & safety reasons, parent and guardian spectators are not permitted to remain inside the indoor facility during camp sessions.
This policy ensures:
Parents and guardians are welcome to drop off and collect players at the designated times and points. If you need to speak with a member of staff, please do so at drop-off/pick-up or contact us directly.
We understand that you may be hesitant to book your child’s place in the current climate. Please do not worry - In the event a Course cannot proceed due to any legal rules on numbers/sporting activity put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund.
If your child is unable to attend due to having symptoms of Covid-19 or is isolating, we will automatically apply a credit to your account valid for 12 months (or end of 2022 season) from the date on which the written confirmation is received.
We request the confirmation in writing via email to [email protected] along with evidence of a positive test.
Where a credit note for an alternative course/service isn't accepted by the customer , you have the right to a full refund, minus the 30% cancellation fee (detailed in above cancellation policy when booking).
Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are appropriately qualified, including ECB Level 2/3 and 4 coaches (or equivalent) and are members of the ECB Coaches association where applicable.
Timings , Drop off & Collection Procedure
The timings of courses are clear and will be shown in your confirmation email. Early and late pick up for cricket camps is now available. Parents are required to sign players in and out.
Late collection
All children MUST be collected by 4pm* unless having paid for late pick up prior. Your child will be looked after until you arrive, if you are likely to be delayed please notify staff via our switchboard 01572 359890. TFCC reserves the right to charge additional fees for late collection of children of £10.00 per child for every period of 15 minutes or part minutes that elapses after the appointed collection time to cover the additional staffing cost.
Upon booking you are agreeing to this protocol. If we have no contact from a parent/guardian by 4.30pm*, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late. Timings are subject to change. Parents will be made aware of timings upon making their booking and will receive email confirmation.
TFCC reserves the right to charge additional fees for late collection of children of £7.50 per child for every period of 15 minutes or part minutes that elapses after the appointed collection time to cover the additional staffing cost, which must be paid on collection to a TFCC Staff member.
*5 & 530pm for pre booked late pick ups
Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!
Changes to courses (inc Covid-19)
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports Camp provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Non Term Time Activities.
Gift Voucher
Gift vouchers are non transferrable for the service stated and must be used by expiration date shown. Vouchers are subject to fair usage policy, and may not be used more than once. Where applicable voucher number must also be quoted upon booking. TFCC reserve the right to cancel/void any vouchers that have been donated/provided for charitable purposes if it is suspected the user has taken advantage of the donation process.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to [email protected]
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing [email protected] or by calling 07815647892.
Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses.
Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
Credit Notes
Credit notes are valid for a maximum of 12 months from the issue date.
Exceptional Circumstances
We recognise that certain situations are beyond a family’s control. In the event of exceptional circumstances, we will offer flexibility up to & sometimes within the 14-day window cut-off of a course start date.
Exceptional circumstances may include:
- Player injury or illness (a valid doctor’s note will be required)
- Serious family emergency
- Government travel restrictions
- Airspace closures
- Global conflict or significant international disruption
- Other circumstances deemed reasonable at management discretion
In such cases, families may be offered:
- A free transfer to a future course or Full credit on account valid for 12 months
- The management at TFCC reserves the right to any final decisions made on this.
- For families travelling from overseas, we urge you to take out valid & appropriate travel insurance that covers both the course and travel fees should such an incident occur.
Our Commitment
We are committed to operating with fairness, professionalism, and understanding, while maintaining the quality and structure of our courses. Early communication is always appreciated and gives us the best opportunity to support families in genuine situations of need.
Parent/Guardian Attendance
For insurance, safeguarding, and health & safety reasons, parent and guardian spectators are not permitted to remain inside the indoor facility during camp sessions.
This policy ensures:
- Compliance with our insurance requirements
- Adherence to safeguarding best practice
- A safe and distraction-free environment for all participants
Parents and guardians are welcome to drop off and collect players at the designated times and points. If you need to speak with a member of staff, please do so at drop-off/pick-up or contact us directly.
