How do you pay?
You can pay via our website online booking option or directly via BACs. Bookings are only ever guaranteed upon receipt of full payment prior to the course.
How much do training courses cost?
Costs for courses are clearly identified in the info and booking section of the website.
What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather.
1:1 sessions will be rescheduled, whilst arrangements for team sessions are liaised between TFCC & the club depending on contractual obligations.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund* (*minus a 30% cancellation fee). Cancellations made 14 days in advance will allow a full refund to be given without any cancellation fee applied.
We offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.
Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge. Less than 10 days notice may be subject to our above cancellation policy.
Covid Cancellation Policy
We understand that you may be hesitant to book your child’s place in the current climate. Please do not worry - In the event a Course cannot proceed due to any legal rules on numbers/sporting activity put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund.
If your child is unable to attend due to having symptoms of Covid-19 or is isolating, we will automatically apply a credit to your account valid for 12 months (or end of 2022 season) from the date on which the written confirmation is received.
We request the confirmation in writing via email to admin@tomflowerscricketcoaching.com along with evidence of a positive test.
Where a credit note for an alternative course/service isn't accepted by the customer , you have the right to a full refund, minus the 30% cancellation fee (detailed in above cancellation policy when booking).
Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are appropriately qualified, including ECB Level 2/3 and 4 coaches (or equivalent) and are members of the ECB Coaches association where applicable.
Timings , Drop off & Collection Procedure
The timings of courses are clear and will be shown in your confirmation email. Early and late pick up for cricket camps is now available. Parents are required to sign players in and out.
Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!
Changes to courses (inc Covid-19)
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavor to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports Camp provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Non Term Time Activities.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to coaching@tomflowerscricketcoaching.com
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing coaching@tomflowerscricketcoahing.com or by calling 07815647892.
Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses.
Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
You can pay via our website online booking option or directly via BACs. Bookings are only ever guaranteed upon receipt of full payment prior to the course.
How much do training courses cost?
Costs for courses are clearly identified in the info and booking section of the website.
What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather.
1:1 sessions will be rescheduled, whilst arrangements for team sessions are liaised between TFCC & the club depending on contractual obligations.
Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund* (*minus a 30% cancellation fee). Cancellations made 14 days in advance will allow a full refund to be given without any cancellation fee applied.
We offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.
Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge. Less than 10 days notice may be subject to our above cancellation policy.
Covid Cancellation Policy
We understand that you may be hesitant to book your child’s place in the current climate. Please do not worry - In the event a Course cannot proceed due to any legal rules on numbers/sporting activity put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund.
If your child is unable to attend due to having symptoms of Covid-19 or is isolating, we will automatically apply a credit to your account valid for 12 months (or end of 2022 season) from the date on which the written confirmation is received.
We request the confirmation in writing via email to admin@tomflowerscricketcoaching.com along with evidence of a positive test.
Where a credit note for an alternative course/service isn't accepted by the customer , you have the right to a full refund, minus the 30% cancellation fee (detailed in above cancellation policy when booking).
Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements
Coaches
All our Coaches are appropriately qualified, including ECB Level 2/3 and 4 coaches (or equivalent) and are members of the ECB Coaches association where applicable.
Timings , Drop off & Collection Procedure
The timings of courses are clear and will be shown in your confirmation email. Early and late pick up for cricket camps is now available. Parents are required to sign players in and out.
Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!
Changes to courses (inc Covid-19)
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavor to provide a suitable alternative at our discretion. Please note for changes to courses a credit note will be issued.
Childcare Vouchers
Unfortunately, no we do not accept Child Care Vouchers as we are a Physical Activity & Sports Camp provider that is governed by the Governing Bodies and Associations for the Sector. There is no requirement for us to be Ofsted Registered for Non Term Time Activities.
Photography & Data Protection
From time to time, pictures and video footage may be used for promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to coaching@tomflowerscricketcoaching.com
All details of the above and more can be found in our updated privacy policy which can be accessed here.
Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing coaching@tomflowerscricketcoahing.com or by calling 07815647892.
Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses.
Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others. No refund or alternatives will be offered on these occasions
Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.
